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Dynamic Pricing and Quality Using Consumer Review–Driven Learning

2025年12月04日 20:25  

報告題目:Dynamic Pricing and Quality Using Consumer Review–Driven Learning

報告人:Professor Sandun Perera

邀請人:王建軍 教授

報告時間及地點:2025年12月15日9:00—12:00 經(jīng)濟管理學(xué)院B208

報告內(nèi)容摘要:

Online product reviews play a pivotal role in empowering consumers by reducing uncertainty about product attributes, a phenomenon widely studied from the demand perspective. However, the supply-side implications remain less understood—particularly how firms can leverage consumer reviews to develop an integrated pricing–quality strategy. To address this gap, we examine a firm’s dynamic pricing and product-quality decisions over two selling periods, where consumer reviews play a central role in shaping the market’s perception of a new experience good. Both the firm and its consumers are initially uncertain about the product’s perceived (market-based) quality and rely on early reviews to update their beliefs. Our analysis identifies two critical review metrics—volume and valence—as jointly shaping the firm’s optimal strategy. Review volume reflects initial sales, while valence measures the average rating. Together, these metrics generate what we call the learning precision effect, whereby review information enhances the accuracy of quality inference and, in turn, guides the firm’s dynamic pricing and quality decisions. We find that, without the option to refine (adjust) quality after launch, the firm prefers a higher initial product quality and a lower introductory price to boost review volume and improve learning. When post-launch quality refinement is feasible, the learning precision effect intensifies, as the firm further increases initial quality to enhance learning from reviews. However, the resulting optimal pricing strategy in the first period can depart from conventional intuition. Depending on market conditions, the firm may either raise or lower the introductory price—relative to the case without quality refinement—in order to enhance review generation. A notable outcome is that the firm’s optimal strategy not only increases its overall profit but also improves consumer surplus for both early and late buyers. Although quality refinement is often expected to favor the firm at consumers’ expense, our results show that learning from reviews can generate a genuine win–win outcome. Finally, we extend our model to incorporate under-reporting bias, uninformed consumers, nonzero marginal quality costs, and alternative distributions of perceived quality, and find that our main insights remain robust across these variations.


報告人簡介:

      Sandun Perera is a Professor of Business Analytics and Operations in the College of Business at the University of Nevada, Reno. He received his Ph.D. in Operations Management, MBA, and M.S. in Supply Chain Management from the Jindal School of Management at the University of Texas at Dallas, and also holds a Ph.D. in Financial Mathematics and M.S. degrees in Statistics and Applied Mathematics from Florida Atlantic University. He earned his B.S. in Finance, Business, and Computational Mathematics with first-class honors from the University of Colombo, Sri Lanka. His research spans Supply Chain Management, Disruptive Technologies in Operations Management, Healthcare Operations Management, and the interfaces between Operations and other functional business areas. Sandun has collaborated with multinational technology firms, retailers, hospitals, blood banks, the EV and battery manufacturing sector, and pharmaceutical companies. His work has appeared in journals on the Financial Times Top 50 and UTD Top 24 lists, as well as in more than 35 publications in A/A*-rated ABDC journals. He serves as a Senior Editor for Production and Operations Management, Department Editor for IEEE Transactions on Engineering Management, and Associate Editor for OMEGA, Decision Sciences, and Transportation Research Part E. He is also the Executive Director for Initiatives and Outreach of the Human-Centered AI Society and holds key leadership roles within the Production and Operations Management Society (POMS), where he is the Program Chair for the POMS Annual Conference 2026.

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